At Anikmart, we are dedicated to providing genuine, high-quality wellness and nutrition products. We offer a transparent 3-Day Easy Return & Exchange Policy for eligible orders.

Eligibility Conditions:

• Returns or exchange requests must be raised within 3 days (72 hours) of order delivery.
• Eligible reasons include: receiving a damaged product, defective item, expired product, or an incorrect item different from what was ordered.
• The product must be unused, unconsumed, and returned in its original brand packaging with all outer seals, security labels, barcodes, and tags intact.
• Partial returns are accepted (e.g., if you ordered multiple products, you can request a return for the specific affected item).

All orders are dispatched through independent third-party courier partners. While in-transit handling is managed by the carrier, Anikmart actively assists customers with courier claims.

If your order arrives damaged, tampered, or is lost in transit, please report it to [email protected] or our support desk within 3 days of delivery along with:

• Clear photos of the outer shipping box and courier Airway Bill (AWB) label.
• A continuous, uncut unboxing video showing the sealed parcel being opened and displaying the condition of the inner product.
• Photos of the product batch number and expiry date label.

Once verified with the logistics carrier, we will facilitate an immediate free replacement or a full refund to ensure you are never inconvenienced.

Pre-Dispatch Cancellation: If you wish to cancel an order before it has been dispatched, you can submit a cancellation request within 3 hours of placing the order by emailing [email protected] or contacting customer support. For prepaid orders cancelled prior to dispatch, a 100% refund will be processed within 24–48 business hours.

Post-Dispatch Cancellation: Once an order is handed over to our courier partner and tracking is generated, automated in-transit cancellation is not supported by third-party logistics. In such cases, kindly decline to accept the package when delivery is attempted. Once the courier marks the shipment as Return to Origin (RTO), your cancellation and refund will be processed.

Step 1: Initiate Request
Contact us at [email protected] or call 01169268322 (Mon–Sat, 11:00 AM – 6:00 PM) within 3 days of delivery with your Order ID, issue description, photos, and unboxing video.

Step 2: Pickup & Verification
Once approved, we will arrange a reverse courier pickup from your delivery address within 2–3 business days.

Step 3: Quality Check & Resolution
Upon receiving the returned item at our warehouse, our quality team inspects the product seals and batch code.

• Replacements: Dispatched within 24–48 hours after verification and delivered in 4–7 business days at zero extra cost.
• Prepaid Refunds: Credited back to the original payment method (Credit/Debit Card, Net Banking, UPI, Wallet) within 5–7 business days.
• COD / Partial COD Orders: Refunds for advance amounts or paid COD orders are transferred directly to the customer's verified Bank Account / UPI ID within 5–7 business days.

• Products with broken security seals, opened inner foil, or signs of usage/consumption are not eligible for return or refund due to health & safety regulations.
• All items sold on Anikmart are 100% authentic, sourced directly from authorized brand distributors with genuine batch numbers.
• If a replacement variant or item is out of stock, a full refund will be issued automatically.
• For any further assistance, feel free to reach our dedicated support desk at [email protected].