Frequently Asked Questions

Unlike unverified open marketplaces with random third-party sellers, Anikmart directly procures all stock from authorized brand distributors and manufacturers. Every product has intact brand security seals, barcodes, batch numbers, and manufacturer expiry dates (minimum 6 months validity upon dispatch). We back every order with our Authenticity & Quality Guarantee.

Placing an order is quick and simple: Browse our product catalog, select your items, add them to your cart, and proceed to checkout. Enter your delivery address, choose your preferred payment method (Online Prepaid or Partial COD), and confirm your order.

We provide multiple safe and flexible payment options: (1) Online Prepaid via Razorpay (UPI, Google Pay, PhonePe, Paytm, Credit/Debit Cards, Net Banking, and Wallets), and (2) Partial Cash on Delivery (Partial COD) with a 25% advance online.

With Partial COD, you pay a small 25% advance amount securely online during checkout to confirm your delivery address and genuine purchase intent. The remaining 75% balance is paid via Cash or UPI directly to the courier partner upon physical delivery at your doorstep. This enables us to protect against fake bot orders and maintain lower product prices for all customers.

Yes, 100%. All online transactions are processed through 256-bit bank-grade SSL encrypted payment gateways (Razorpay). Anikmart never stores or accesses your sensitive credit/debit card numbers, CVV, or banking passwords.

Order Processing: All verified orders are packed and dispatched from our fulfillment hub within 1 to 2 business days (excluding Sundays and national holidays). Delivery Timeline: Once handed over to our courier partner, delivery typically takes 3 to 8 business days depending on your postal PIN code and distance from our warehouse.

As soon as your package is dispatched, you will receive real-time tracking links via automated WhatsApp notifications and SMS. You can also visit our Live Order Tracking page anytime and enter your Order ID or Courier AWB number for step-by-step dispatch and transit milestones.

While over 95% of orders arrive on schedule, occasional logistical or weather delays may occur. If your delivery is delayed past 8 business days, our dedicated customer support team will investigate with the courier partner. You can reach out directly via helpline 01169268322 or email [email protected].

Our courier partners attempt delivery up to 3 times and will call/SMS before arrival. If all attempts are missed, the package is returned to our warehouse (RTO). Please ensure your contact phone number is accurate at checkout to avoid failed delivery attempts.

We offer a 3-Day Easy Return & Exchange Policy from the date of delivery for damaged, defective, expired, or incorrect products received. Due to health & hygiene standards, products must be unused, unconsumed, and in their original packaging with security seals and batch tags intact.

To initiate a return within 3 days (72 hours) of delivery, email [email protected] or call 01169268322 with your Order ID, clear photos of the shipping box & AWB label, and a short unboxing video showing the sealed parcel being opened. Our team will verify the claim and arrange a reverse pickup within 2-3 business days.

Once the returned item is inspected at our warehouse (within 24-48 hours of receipt), approved refunds are credited back to your original payment method (Credit/Debit Card, Net Banking, UPI) within 5 to 7 business days. For Partial COD orders, the 25% advance amount is transferred directly to your verified UPI or Bank account.

All orders are dispatched through independent third-party courier partners. If your package arrives crushed or tampered, report it to [email protected] within 3 days with packaging photos and an unboxing video. Anikmart will process a formal courier claim and facilitate an immediate free replacement or 100% full refund.

You can reach our official customer support team via: (1) Phone Helpline: 01169268322 (Mon–Sat, 11:00 AM – 6:00 PM IST), (2) Email: [email protected] (average response time < 24 hours), or (3) Head Office: #2477, Sector - 82 Mohali, Punjab-140308, India.